

If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Refunds & returns policy Order cancellationsĪll orders can be canceled until they are shipped. If you have any other questions, please contact us and we will do our best to help you out. Will my items be sent in one package?įor logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
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My tracking says ’no information available at the moment’įor some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If you haven’t received tracking info within 5 days, please contact us. Yes, you will receive an email once your order ships that contains your tracking information. *This doesn’t include our 2-5 day processing time. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country. We are not responsible for any custom fees once the items have shipped. If you happen to be located in one of those countries we will contact you. However, there are some locations we are unable to ship to.

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We provide free shipping to over 185 countries around the world. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. If you happen to be from one of these locations, we will contact you. *There may be some locations and times of the year we are unable to provide free shipping/returns.

We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. Nothing means more to us than bringing our customers great value and service.
